MetroList Training & Support – Your MLS Lifeline

Written by John Hughes, VP of Industry Relations

Your business is your lifeline, and at MetroList, we’re here to be your trusted support system. Think of us as that one reliable person you can always count on—the one who’s ready to pick up the phone, happy to hear your voice, and equipped with the knowledge and experience to guide you through any challenge.  If you were on Who Wants to Be a Millionaire, we’d be on your “phone a friend” lifeline—your go-to resource for answers, insights, and solutions. In just a few paragraphs, I’ll show you exactly how MetroList lives up to that role.

EXPERIENCE:

Providing a reliable and exceptional experience starts with taking full responsibility—especially when it comes to support and training. That’s why MetroList stands out as one of the few MLSs in our nation that offers comprehensive training and support across its entire platform of tools. Whether you need guidance on listing entry, CMA creation, lockboxes, floor plans, or any of our products offered in your toolkit, MetroList is your go-to resource.  Because our Support and Training teams work hands-on with every aspect of MetroList’s product offerings, they possess incredibly useful insights from both product creators and innovative agents. This deep knowledge allows us to share invaluable tips and tricks that can simplify your workflow and maximize efficiency.

Think of it this way: having the right tools is essential, but knowing how to use them both effectively and creatively makes all the difference. MetroList’s support and training expertise ensures you can navigate the programs with confidence and ease. When you need guidance, we’re your phone a friend—always ready with the knowledge, support, and solutions to help you work smarter and more efficiently. Your clients expect quick, reliable results, and with MetroList’s dedicated support and training, you’ll have the knowledge and confidence to deliver.

BUSINESS OPTIMIZATION:

This is the time of year that many agents are finalizing their annual business plans and looking to start executing.  Maybe you know what you want to do, but not how.  Perhaps, you know where you need help, but don’t even know where to start. Enter MetroList trainers, who are dedicated to providing personalized guidance, focusing on answering your specific questions and helping you get the most out of your subscription. They offer a variety of training options tailored to individual learning styles, ensuring you can access pointed instruction in a way that works best for you. Plus, the MetroList training team is backed with multiple levels of support, so you’ll always have expert assistance, even when technology isn’t your specialty.

ACCESSIBLE:

Just like having a trusted phone a friend, it’s reassuring to know that help is always within reach. MetroList sets the gold standard for MLS availability, offering multiple ways to get the information you need to succeed.  MetroList trainers bring the learning to you, traveling throughout the region to associations and broker offices, delivering training on the topics that matter most to you. Need focused, consulting-level guidance? MetroList trainers offer office hours where you can simply schedule a time to connect with a trainer one-on-one via Zoom. Prefer to learn from the comfort of your home or office? MetroList’s training team offers live monthly webinars and an extensive on-demand video library packed with quick tips to help you succeed.

And because real estate never stops, neither does MetroList. Whether you have a specialized question or encounter an unexpected challenge, MetroList Support is available seven days a week—no appointment necessary. When you need answers, we’re just a call away!

COMMITMENT TO SUCCESS:

Bridging the gap between simply providing a support number and truly helping you find the best solution takes dedication, both in resources and in commitment to your success. Not every company, let alone an MLS, invests in that level of service.  At MetroList, we believe support should go above and beyond just the basics.

The next time you’re looking for a new way to do something or find yourself in a tough spot, don’t hesitate to phone a friend at MetroList. We’re happy to be your lifeline, and we’re ready to help with inspiration and solutions tailored to our MLS regions.

---